How to deal with custom services in digital government.

Lately there has been a cry for more customization in government services in The Netherlands. The last couple of years there has been an immense scandal with services for child benefits at our Tax Office, but that’s not all. …

Video still from Inferno

A year ago The Forum opened in my home town Groningen. There was plenty to do on the opening weekend, including Inferno, a spectacular interactive robot performance. I had to be here! …

Maike Klip

Design researcher working for Dutch government -

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