We don’t know them because we don’t speak to them. And we don’t speak to them because we don’t know them. As a government organization, we spend a lot of time navel gazing. …


Five years ago I started with a small blog (in Dutch) about user research in government: klipklaar.nl. I had just started working as a user researcher myself, at the Executive Agency of Education (DUO, in the Netherlands). …


How to deal with custom services in digital government.

Lately there has been a cry for more customization in government services in The Netherlands. The last couple of years there has been an immense scandal with services for child benefits at our Tax Office, but that’s not all. …


Video still from Inferno

A year ago The Forum opened in my home town Groningen. There was plenty to do on the opening weekend, including Inferno, a spectacular interactive robot performance. I had to be here! …


Some weeks ago I wrote about the beauty of the back of the government. If the government works openly, it would make everything so much better. Wanting to do that is one thing, but how do you start?

After I wrote that article I received a message from three ladies…


The source code of the Dutch government will be open as much as possible from next year. The minister of Home Affairs writes this in the budget plans for 2021. …


The role of empathy within digital government

“Empathy is something very unstable for a civil servant”, says Jean, business analyst at the Dienst Uitvoering Onderwijs (or Education Executive Agency in English), better known as DUO. Jean and I are sitting behind my laptop in my photo studio. We are looking at a picture of him where he…

Maike Klip

Design researcher working for Dutch government - klipklaar.nl

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