Maike KlipListening to users: on how to make a professional standardListening to citizens is becoming very trendy in government land, here in the Netherlands. At least, that’s what I read on my Linkedin feed…13 min read·Mar 4, 2022----
Maike KlipWe don’t know themWe don’t know them because we don’t speak to them. And we don’t speak to them because we don’t know them. As a government organization, we…7 min read·Jun 7, 2021----
Maike KlipThe structure of researchFive years ago I started with a small blog (in Dutch) about user research in government: klipklaar.nl. I had just started working as a…4 min read·Mar 22, 2021----
Maike KlipA new structure for customizationLately there has been a cry for more customization in government services in The Netherlands. The last couple of years there has been an…11 min read·Feb 17, 2021----
Maike KlipDigital infernoIn the exoskeleton, I felt powerless, and I was. Is Digital Inferno the future of digital government we have to envision?8 min read·Dec 9, 2020----
Maike KlipHow to start working in the openIf the government works openly, it would make everything so much better, but how do you start?9 min read·Nov 12, 2020----
Maike KlipThe beauty of the backThe source code of the Dutch government will be open as much as possible from next year. The minister of Home Affairs writes this in the…9 min read·Oct 26, 2020----
Maike KlipinThe Service GazetteThe compassionate civil servantThe role of empathy within digital government5 min read·Nov 27, 2019----