Listening to users: on how to make a professional standardListening to citizens is becoming very trendy in government land, here in the Netherlands. At least, that’s what I read on my Linkedin feed…Mar 4, 2022Mar 4, 2022
We don’t know themWe don’t know them because we don’t speak to them. And we don’t speak to them because we don’t know them. As a government organization, we…Jun 7, 2021Jun 7, 2021
The structure of researchFive years ago I started with a small blog (in Dutch) about user research in government: klipklaar.nl. I had just started working as a…Mar 22, 2021Mar 22, 2021
A new structure for customizationLately there has been a cry for more customization in government services in The Netherlands. The last couple of years there has been an…Feb 17, 2021Feb 17, 2021
Digital infernoIn the exoskeleton, I felt powerless, and I was. Is Digital Inferno the future of digital government we have to envision?Dec 9, 2020Dec 9, 2020
How to start working in the openIf the government works openly, it would make everything so much better, but how do you start?Nov 12, 2020Nov 12, 2020
The beauty of the backThe source code of the Dutch government will be open as much as possible from next year. The minister of Home Affairs writes this in the…Oct 26, 2020Oct 26, 2020
Published inThe Service GazetteThe compassionate civil servantThe role of empathy within digital governmentNov 27, 2019Nov 27, 2019
